Unexpected equipment failures and urgent spare-part requirements can disrupt production and affect critical plant operations. At Raccon, our Emergency Support for Spares & Services helps customers respond to breakdowns through timely technical assistance, spare-part coordination and corrective service support.
Our support covers Atlas Copco compressed-air systems, Rieco process and powder-handling equipment, CEES heat exchangers, and Cheema boiler and steam systems, along with their associated auxiliaries.
We assist customers in assessing reported faults, identifying likely causes and planning appropriate corrective action. Depending on the equipment, nature of the failure and service requirements, support may include remote troubleshooting, coordination of a site visit, equipment inspection and repair assistance.
Our team helps identify the correct replacement parts using equipment details, serial numbers, part references and site observations. We coordinate availability, procurement and dispatch of suitable genuine or manufacturer-recommended spares and consumables, subject to stock availability and delivery lead times.
Our objective is to help minimise unplanned downtime and restore dependable operation through coordinated service and spare-parts support. After addressing the immediate issue, we can also recommend preventive actions and critical-spares planning to strengthen equipment reliability.
Support is arranged according to the urgency, equipment condition, site location, personnel availability and agreed service scope. Spare supply and mobilisation timelines are confirmed after assessment of the requirement.
Share the equipment make, model, serial number, fault or alarm details, required part references and site location so our team can assess your requirement and coordinate the next steps.
